Frequently Asked Questions
Everything you need to know about your Sunset Makeup Shop experience.
Are your beauty products cruelty-free and vegan?
Yes, Sunset Makeup Shop is committed to ethical beauty. 100% of our products are cruelty-free, and we offer an extensive selection of vegan-friendly formulas.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but usually arrive within 10-21 business days.
What is your return policy for opened makeup items?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If your item arrived damaged, please contact our support team immediately for a replacement.
Can I track my shipment once it has been sent?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I find the right shade for my skin tone?
We provide detailed shade descriptions and swatches on every product page. If you are still unsure, you can email a photo of yourself in natural lighting to our beauty consultants for a personalized recommendation.