Returns & Exchanges Policy
At Sunset Makeup Shop, we want you to glow with confidence; if you are not completely satisfied with your purchase, you may return unopened products within 30 days of delivery for a full refund. Please note that for hygiene reasons, used or swatched cosmetics cannot be accepted for return.
Initiate Your Request
Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA).
Pack Your Items
Securely place the unused items in their original packaging, ensuring they are protected from damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing